We understand plans change. This policy explains the charges that apply when you cancel or change a booking with Banzo.
How to cancel
Send your cancellation request by email or WhatsApp from the contact details used for the booking. The date we receive your written request is the date used to calculate charges.
Cancellation charges for tour packages
| When you cancel (days before travel) | Cancellation charge |
|---|---|
| 45 days or more | 10% of the package cost |
| 30 – 44 days | 25% of the package cost |
| 15 – 29 days | 50% of the package cost |
| 7 – 14 days | 75% of the package cost |
| Less than 7 days, or no-show | 100% of the package cost |
Non-refundable components
Some bookings can’t be refunded once confirmed, whatever the date of cancellation. These include flight and train tickets (refunded only as per the airline’s or railway’s rules), permits, special event tickets, and hotels booked on non-refundable or peak-season (Christmas, New Year, Diwali and long weekends) terms. We will point these out on your quote.
Hotel-only bookings
Hotel-only bookings follow the cancellation policy of the hotel, which is shared with you before you confirm.
Refunds
- Approved refunds are processed within 7–10 working days to the original payment method.
- Bank charges and payment gateway fees, if any, are not refundable.
- No refund is given for unused services — such as missed sightseeing, meals or hotel nights — once the trip has started.
Date changes
You can request a date change instead of cancelling. It is subject to availability and any difference in hotel or transport rates, and a change made less than 15 days before travel is treated as a cancellation.
Cancellations by Banzo
If we have to cancel a trip for reasons within our control, you get a full refund of the amount paid. If a trip is cancelled or cut short by events beyond our control — such as natural disasters, road closures, epidemics or government orders — we will pass on whatever refunds or credit notes our suppliers give us.
Questions
For any questions about cancellations or refunds, contact us.