This Privacy Policy explains how Banzo (“we”, “us”) collects, uses, shares and protects your personal data when you use this website or book travel services with us. We process personal data in accordance with the Digital Personal Data Protection Act, 2023, the Information Technology Act, 2000 and the rules made under them.
Banzo
Email: himanshu@itzeazy.com
Personal data we collect
- Contact details — name, mobile number, email address and city, when you send an enquiry or book.
- Travel details — travel dates, destinations, number of travellers, preferences and special requests.
- Identity documents — names, ages and ID details of travellers where hotels, transport providers or authorities require them.
- Payment information — transaction references and invoices. Card and UPI details are processed by our payment partners; we do not store full card numbers.
- Website data — IP address, browser type and pages visited, collected through cookies and analytics tools.
Why we use your data
- To respond to your enquiry and prepare quotes and itineraries
- To make and manage bookings with hotels, transport providers, airlines and other suppliers
- To contact you by call, SMS, email or WhatsApp about your enquiry or trip
- To issue invoices and meet tax, accounting and legal obligations
- To improve our website and services
- To send offers and travel updates, only if you have opted in. You can opt out at any time.
We process your data on the basis of your consent, which you give when you submit an enquiry, or where it is necessary to provide the services you request or to comply with the law.
Sharing your data
We share only what is needed with hotels, transport operators, airlines, railways, activity providers and permit authorities to deliver your booking, and with service providers who help us run our business (such as payment gateways, email and hosting providers). We do not sell your personal data.
How long we keep it
We keep enquiry data for up to 24 months and booking and invoice records for as long as tax and accounting laws require. After that, data is deleted or anonymised.
Your rights
You have the right to:
- access a summary of the personal data we hold about you
- correct or update inaccurate data
- request erasure of data that is no longer needed
- withdraw consent for marketing at any time
- nominate another person to exercise your rights in case of death or incapacity
- raise a grievance with us, and with the Data Protection Board of India if it is not resolved
To exercise these rights, write to our grievance officer below.
Cookies
We use essential cookies to make the website work and analytics cookies to understand how visitors use it. You can block or delete cookies in your browser settings.
Children
Bookings for travellers under 18 must be made by a parent or legal guardian, who consents to the processing of the child’s data.
Security
We use reasonable technical and organisational safeguards — including encrypted connections (HTTPS), access controls and trusted service providers — to protect your data.
Grievance officer
Email: himanshu@itzeazy.com
We will acknowledge grievances within 48 hours and aim to resolve them within 30 days.
Changes to this policy
We may update this policy from time to time. The latest version will always be available on this page.